Group capture, separated
Group and event demand split from the rooms queue at the point of entry.
Who it is for · Boutique hotels & resorts
Group leads decided in an afternoon, answered in five minutes.
Boutique properties, resorts and small portfolios. Rooms have a system. Group business, function space and buyouts usually do not, and that is where the forecast is decided.
Where group business goes
Four places it goes wrong.
01
RFPs waiting on the forecast they support
Group and event RFPs sit unworked while the rooms forecast depends on them closing.
02
Four inboxes, no single owner
Leads arrive across Cvent, the brand site, the sales inbox and the phone, and no one account holds all four.
03
A response time measured in days
The planner is sourcing three properties the same afternoon. The properties that answer inside the hour tend to set the shortlist.
04
The stretch between contract and arrival
Food and beverage capture and room block attrition are decided in the months after signature, usually without a sequence.
Reservations answers in minutes. Group business answers in days.
What goes in
The same system, every time.
Nine components, installed whole. These are the six that carry the most weight on group and event business.
Five-minute qualified reply
Dates, rates, minimums and function space answered while the planner is still sourcing.
Routing to a named owner
Every RFP has an account owner, with escalation when it goes untouched.
Site inspection booking
Inspections booked from real availability, with confirmation and reminder sequences.
Contract to arrival
The stretch where food and beverage capture and room block attrition are decided.
Group reporting, monthly
Lead response time, RFP win rate, group conversion, revenue per available function space, capture and source.
Systems we connect to, work around, or leave alone: Cvent, Delphi, Amadeus, Opera, Salesforce, Tripleseat, Northstar.
The price
One published price per property, and a portfolio price set in writing.
$8,500
Installation, one time
$1,500
Per month, we run it
Installed in thirty to forty-five days. Monthly after that, cancellable with thirty days’ notice.
Every inquiry channel in one place
Replies written and tested against your real pricing
Routing and escalation set
Site inspection booking live
Contract to arrival sequence written for group business
Dashboards connected
Your team trained, recordings in hand
Same build every time. That is why it has one price.
The published price is per property. A portfolio is priced per property with a reduced rate from the fourth, confirmed in writing before any work begins. Over ten properties, the shared systems change the scope and it is quoted as a portfolio.
The guarantee
Five-minute response on 95% of qualified inquiries.
Measured over the first thirty days after go-live, from the timestamp on the inquiry to the timestamp on the reply, across every channel we install. Qualified means a real inquiry with a contactable sender, defined in writing before install and visible in your log. Miss it and the installation fee is refunded in full.
Speed at the top of the funnel shows up as site inspections booked and function space sold.
Objections we expect.
We already have a sales team.
Then they get a queue that is already qualified, routed and timestamped, with the first reply out before they open it. The system does the answering inside five minutes; your team does the selling.
Our brand controls our systems.
The install sits on top of the brand stack rather than replacing it. Nothing is migrated, and your system of record stays where the brand requires it.
We run Cvent and Delphi and cannot replace them.
You keep both. We connect to them, work around what they cannot do, and leave the record in place. Nothing about the install requires you to change platform.
We have four properties. Is this per property?
The published price is per property. A portfolio is priced per property with a reduced rate from the fourth, confirmed in writing before any work begins. Over ten properties, the shared systems change the scope and it is quoted as a portfolio.
Where does our guest data sit?
Your system of record does not move. The reply system reads what it needs and writes back to your platform. Access is scoped, named and revocable, and we document exactly what is touched before anything is connected.
Our brand has to approve new systems.
We provide the documentation your brand requires: data flow, access scope, retention and a named accountable owner. The install sits on top of the brand stack rather than replacing anything in it, which is usually the shortest approval path.
Find out what your response time actually is.
Fifteen minutes. We look at your inquiry flow, your channels, and where group business is being lost. You leave with the number whether or not we work together.